Terms & Conditions

& Privacy Policy

  • Home
  • /
  • Terms & Conditions

TERMS AND CONDITIONS

These terms and conditions (the "Terms and Conditions") govern the use of www.levelflight.ca (the "Site"). This Site is owned and operated by Level Flight Inc.. This Site is an ecommerce website.


By using this Site, you indicate that you have read and understand these Terms and Conditions and agree to abide by them at all times.

Intellectual Property

All content published and made available on our Site is the property of Level Flight Inc. and the Site's creators. This includes, but is not limited to images, text, logos, documents, downloadable files and anything that contributes to the composition of our Site.

Acceptable Use

As a user of our Site, you agree to use our Site legally, not to use our Site for illegal purposes, and not to:

  • Harass or mistreat other users of our Site;
  • Violate the rights of other users of our Site;
  • Violate the intellectual property rights of the Site owners or any third party to the Site;
  • Hack into the account of another user of the Site;
  • Act in any way that could be considered fraudulent; or
  • Post any material that may be deemed inappropriate or offensive.

If we believe you are using our Site illegally or in a manner that violates these Terms and Conditions, we reserve the right to limit, suspend or terminate your access to our Site. We also reserve the right to take any legal steps necessary to prevent you from accessing our Site.

User Contributions

Users may post the following information on our Site:

  • Public comments;
  • Discussion Groups; and
  • Internal messages to other users.

By posting publicly on our Site, you agree not to act illegally or violate these Terms and Conditions.

Accounts

When you create an account on our Site, you agree to the following:

  1. You are solely responsible for your account and the security and privacy of your account, including passwords or sensitive information attached to that account; and
  2. All personal information you provide to us through your account is up to date, accurate, and truthful and that you will update your personal information if it changes.

We reserve the right to suspend or terminate your account if you are using our Site illegally or if you violate these Terms and Conditions.

Sale of Goods And Services

These Terms and Conditions govern the sale of goods and services available on our Site.

The following goods are available on our Site:

  • Education resources; and
  • Promotional Products.

The following services are available on our Site:

  • E-Learning; and
  • Digital Training Resources.

The services will be paid for in full when the services are ordered.

These Terms and Conditions apply to all the goods and services that are displayed on our Site at the time you access it. This includes all products listed as being out of stock. All information, descriptions, or images that we provide about our goods and services are as accurate as possible. However, we are not legally bound by such information, descriptions, or images as we cannot guarantee the accuracy of all goods and services we provide. You agree to purchase goods and services from our Site at your own risk.

We reserve the right to modify, reject or cancel your order whenever it becomes necessary. If we cancel your order and have already processed your payment, we will give you a refund equal to the amount you paid. You agree that it is your responsibility to monitor your payment instrument to verify receipt of any refund.

Third Party Goods and Services

Our Site may offer goods and services from third parties. We cannot guarantee the quality or accuracy of goods and services made available by third parties on our Site.

User Goods and Services

Our Site allows users to sell goods and services. We do not assume any responsibility for the goods and services users sell on our Site. We cannot guarantee the quality or accuracy of any goods and services sold by users on our Site. However, if we are made aware that a user is violating these Terms and Conditions, we reserve the right to suspend or prohibit the user from selling goods and services on our Site.

Payments

We accept the following payment methods on our Site:

  • Credit Card; and
  • Any payment currently accepted through Stripe.

When you provide us with your payment information, you authorize our use of and access to the payment instrument you have chosen to use. By providing us with your payment information, you authorize us to charge the amount due to this payment instrument.

If we believe your payment has violated any law or these Terms and Conditions, we reserve the right to cancel or reverse your transaction.

Shipping and Delivery

When you purchase goods from our Site, the goods will be delivered through one of the following methods:

  • Standard Delivery by Post..

Delivery will take place as soon as reasonably possible, depending on the delivery method selected. Delivery times may vary due to unforseen circumstances. Please note that delivery times do not include weekends and statutory holidays.

You will not be charged for the delivery of the goods you purchase on our Site.

You are required to provide us with a complete and accurate delivery address, including the name of the recipient. We are not liable for the delivery of your goods to the wrong address or wrong person as a result of you providing us with inaccurate or incomplete information.

Refunds

Refunds for Goods

Refund requests must be made within 7 days after receipt of your goods.

We accept refund requests for goods sold on our Site for any of the following reasons:

  • Good is broken;
  • Good does not match description;
  • Good is the wrong size; or
  • Good does not meet the purchaser's expectations.

Refunds do not apply to the following goods:

  • Goods that contain sealed packaging and has been opened.

Refunds for Services

We provide refunds for services sold on our Site as follows:

  • E-Learning courses are eligible for a full refund within 14 days of original purchase. A refund can be requested by e-mailing support@levelflight.ca or filling out the contact form at www.levelflight.ca/#contact-form.
  • After 14 days up to and including 30 days a refund of 50% of the purchase price can be requested by e-mailing support@levelflight.ca or filling out the contact form at www.levelflight.ca/#contact-form.
  • Past 30 days no refund will be provided.
  • The refund policy for courses purchased through flight school partnerships is the same as above.

Returns

Returns can be made by mail. To return a good by mail, follow the following procedure:

  1. Pack your goods securely and write the return address as: Level Flight Returns 116 Paintbrush Park, Rocky View, AB, T3Z 0C8.
  2. Go to your nearest post office and pay the necessary postage.

Consumer Protection Law

Where the Consumer Protection Act, or any other consumer protection legislation in your jurisdiction applies and cannot be excluded, these Terms and Conditions will not limit your legal rights and remedies under that legislation. These Terms and Conditions will be read subject to the mandatory provisions of that legislation. If there is a conflict between these Terms and Conditions and that legislation, the mandatory provisions of the legislation will apply.

Links to Other Websites

Our Site contains links to third party websites or services that we do not own or control. We are not responsible for the content, policies, or practices of any third party website or service linked to on our Site. It is your responsibility to read the terms and conditions and privacy policies of these third party websites before using these sites.

Limitation of Liability

Level Flight Inc. and our directors, officers, agents, employees, subsidiaries, and affiliates will not be liable for any actions, claims, losses, damages, liabilities and expenses including legal fees from your use of the Site.

Indemnity

Except where prohibited by law, by using this Site you indemnify and hold harmless Level Flight Inc. and our directors, officers, agents, employees, subsidiaries, and affiliates from any actions, claims, losses, damages, liabilities and expenses including legal fees arising out of your use of our Site or your violation of these Terms and Conditions.

Applicable Law

These Terms and Conditions are governed by the laws of the Province of Alberta.

Severability

If at any time any of the provisions set forth in these Terms and Conditions are found to be inconsistent or invalid under applicable laws, those provisions will be deemed void and will be removed from these Terms and Conditions. All other provisions will not be affected by the removal and the rest of these Terms and Conditions will still be considered valid.

Changes

These Terms and Conditions may be amended from time to time in order to maintain compliance with the law and to reflect any changes to the way we operate our Site and the way we expect users to behave on our Site. We will notify users by email of changes to these Terms and Conditions or post a notice on our Site.

Contact Details

Please contact us if you have any questions or concerns. Our contact details are as follows:

  • (403) 483-2880
  • info@levelflight.ca

______________________________________

You can also contact us through the feedback form available on our Site.

Effective Date: 3rd day of August, 2021

 

PRIVACY POLICY

www.levelflight.ca Privacy Policy

Type of website: Ecommerce
Effective date: 3rd day of August, 2021

www.levelflight.ca (the "Site") is owned and operated by Level Flight Inc.. Level Flight Inc. can be contacted at:

info@levelflight.ca
(403) 483-2880

________________________________________

Purpose

The purpose of this privacy policy (this "Privacy Policy") is to inform users of our Site of the following:

The personal data we will collect;

  • Use of collected data;
  • Who has access to the data collected;
  • The rights of Site users; and
  • The Site's cookie policy.

This Privacy Policy applies in addition to the terms and conditions of our Site.

Consent

By using our Site users agree that they consent to:

  • The conditions set out in this Privacy Policy; and
  • The collection, use, and retention of the data listed in this Privacy Policy.

Personal Data We Collect

We only collect data that helps us achieve the purpose set out in this Privacy Policy. We will not collect any additional data beyond the data listed below without notifying you first.

Data Collected in a Non-Automatic Way

We may also collect the following data when you perform certain functions on our Site:

  • First and last name;
  • Email address;
  • Phone number;
  • Address;
  • Payment information; and
  • Auto fill data.

This data may be collected using the following methods:

  • Creating an account;
  • Filling out a contact form; and
  • Making a purchase.

How We Use Personal Data

Data collected on our Site will only be used for the purposes specified in this Privacy Policy or indicated on the relevant pages of our Site. We will not use your data beyond what we disclose in this Privacy Policy.

The data we collect when the user performs certain functions may be used for the following purposes:

  • Communication;
  • Statistics;
  • Internal Marketing; and
  • Product Shipping.

Who We Share Personal Data With

  • Employees
  • We may disclose user data to any member of our organization who reasonably needs access to user data to achieve the purposes set out in this Privacy Policy.

Third Parties

We may share user data with the following third parties:

  • Payment Processer;
  • 3rd party suppliers; and
  • Marketing Agency.

We may share the following user data with third parties:

  • Contact information;
  • E-Learning Progress tracking; and
  • Payment information.

We may share user data with third parties for the following purposes:

  • Account activation;
  • Payment for goods and services;
  • Delivery of goods; and
  • Internal Marketing.

Third parties will not be able to access user data beyond what is reasonably necessary to achieve the given purpose.

Other Disclosures

We will not sell or share your data with other third parties, except in the following cases:

  • If the law requires it;
  • If it is required for any legal proceeding;
  • To prove or protect our legal rights; and
  • To buyers or potential buyers of this company in the event that we seek to sell the company.

If you follow hyperlinks from our Site to another Site, please note that we are not responsible for and have no control over their privacy policies and practices.

How Long We Store Personal Data

User data will be stored for Indefinate.

You will be notified if your data is kept for longer than this period.

How We Protect Your Personal Data

In order to protect your security, we use the strongest available browser encryption and store all of our data on servers in secure facilities. All data is only accessible to our employees. Data is not sold or given out to any party outside our company except to facilitate the services which we provide.

While we take all reasonable precautions to ensure that user data is secure and that users are protected, there always remains the risk of harm. The Internet as a whole can be insecure at times and therefore we are unable to guarantee the security of user data beyond what is reasonably practical.

International Data Transfers
We transfer user personal data to the following countries:

  • Denmark; and
  • United Kingdom.

When we transfer user personal data we will protect that data as described in this Privacy Policy and comply with applicable legal requirements for transferring personal data internationally.

Children

We do not knowingly collect or use personal data from children under 13 years of age. If we learn that we have collected personal data from a child under 13 years of age, the personal data will be deleted as soon as possible. If a child under 13 years of age has provided us with personal data their parent or guardian may contact our privacy officer.

How to Access, Modify, Delete, or Challenge the Data Collected

If you would like to know if we have collected your personal data, how we have used your personal data, if we have disclosed your personal data and to who we disclosed your personal data, or if you would like your data to be deleted or modified in any way, please contact our privacy officer here:

Tyler Haughey
tyler@levelflight.ca
(403) 483-2880
________________________________________

How to Opt-Out of Data Collection, Use or Disclosure

In addition to the method(s) described in the How to Access, Modify, Delete, or Challenge the Data Collected section, we provide the following specific opt-out methods for the forms of collection, use, or disclosure of your personal data specified below:

  • You can opt-out of the use of your personal data for marketing emails. You can opt-out by clicking unsubscribe on the bottom of any marketing email or communication.
  • Messages sent through the learning portal. Does not include essential system emails. You can opt-out by check the Exclude from Email Box in your user account settings.

Cookie Policy

A cookie is a small file, stored on a user's hard drive by a website. Its purpose is to collect data relating to the user's browsing habits. You can choose to be notified each time a cookie is transmitted. You can also choose to disable cookies entirely in your internet browser, but this may decrease the quality of your user experience.

We use the following types of cookies on our Site:

  • Functional cookies
  • Functional cookies are used to remember the selections you make on our Site so that your selections are saved for your next visits;
  • Analytical cookies
  • Analytical cookies allow us to improve the design and functionality of our Site by collecting data on how you access our Site, for example data on the content you access, how long you stay on our Site, etc;
  • Targeting cookies
  • Targeting cookies collect data on how you use the Site and your preferences. This allows us to personalize the information you see on our Site for you; and

Third-Party Cookies

Third-party cookies are created by a website other than ours. We may use third-party cookies to achieve the following purposes:

  • Monitor user preferences to tailor advertisements around their interests.

Modifications

This Privacy Policy may be amended from time to time in order to maintain compliance with the law and to reflect any changes to our data collection process. When we amend this Privacy Policy we will update the "Effective Date" at the top of this Privacy Policy. We recommend that our users periodically review our Privacy Policy to ensure that they are notified of any updates. If necessary, we may notify users by email of changes to this Privacy Policy.

Contact Information

If you have any questions, concerns or complaints, you can contact our privacy officer, Tyler Haughey, at:

tyler@levelflight.ca
(403) 483-2880
 

Our Team Is ready For You

Our Team Is ready For You

The team of Ground School educators at Level Flight are highly skilled and experienced airline transport-rated pilots, Air Traffic Controllers, Flight Instructors, and other industry experts who combine knowledge obtained in the field with a passion to prepare the next generation of Canadian Pilots to take to the skies. We deliver quality, engaging course content through an online model that meets the needs of today’s student pilot. Connect with our team today to take advantage of Level Flight’s innovative e-learning methods.

Take Flight Now

Level Flight is Canada’s best online ground school. It is our mandate to provide higher quality, more engaging training for Canadian Student Pilots. If you are seeking the exhilarating freedom of flight for a hobby or with aspirations of a career in the skies, Level Flight offers the best ground school experience available. Sign up for our online learning platform now and discover the adventure that awaits you at Level Flight. 

Submit Message
TopAboutOur ServicesOur CoursesPilot ShopContact
TopAboutOur ServicesOur CoursesPilot ShopContact
Have questions? Call today at:
403-483-2880
CALL US
Newsletter