Terms & Conditions

Effective Date: July 6, 2026
Last Updated: July 6, 2026

These Terms of Service, together with any policies, notices, product descriptions, checkout terms, and other documents referenced in these Terms, govern your access to and use of the websites, online courses, digital training resources, learning platforms, software features, communities, discussion areas, account portals, physical goods, and related products and services offered by Level Flight Inc.

In these Terms, “Level Flight,” “we,” “us,” and “our” refer to Level Flight Inc. “You” and “your” refer to any person who accesses or uses our Site, creates an account, purchases a product or service, participates in a course, or otherwise uses our materials.

By accessing our Site, creating an account, purchasing a product or service, or using any Level Flight materials, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree with these Terms, you must not access or use our Site, products, services, courses, software, physical goods, digital products, or materials.

1. Our Site, Products, and Services

Level Flight provides aviation education resources, e-learning courses, digital training resources, exam preparation tools, software-supported learning tools, physical goods, promotional products, and related services.

Our products and services may include, but are not limited to:

• Ground school courses;
• Exam preparation products;
• Adaptive learning tools;
• Digital training resources;
• Downloadable or printable educational materials;
• Video, audio, written, and interactive course content;
• Community features, discussion groups, messaging, or support areas;
• Printed or physical learning materials;
• Training aids;
• Apparel;
• Merchandise;
• Promotional products; and
• Other aviation education resources.

Some products or services may be offered directly by Level Flight, while others may be made available through third-party platforms, payment processors, learning management systems, partner flight schools, suppliers, shipping carriers, or other service providers.

2. Educational Purpose and Aviation Disclaimer

Level Flight materials are provided for educational and training support purposes only. Our courses, exam preparation tools, explanations, videos, questions, summaries, and other materials are intended to assist students in learning aviation concepts and preparing for training or examinations.

Level Flight materials are not a substitute for:

• The Canadian Aviation Regulations;
• The Transport Canada Aeronautical Information Manual;
• Transport Canada publications, standards, circulars, or guidance;
• Official examination guides or licensing requirements;
• Approved flight training unit instruction;
• Aircraft flight manuals, pilot operating handbooks, standard operating procedures, or company manuals;
• Instructor guidance;
• Professional judgment; or
• Operational decision-making.

Aviation rules, procedures, guidance, examination standards, and industry practices may change. While we make reasonable efforts to keep our materials accurate and current, we do not guarantee that all content is complete, current, error-free, or suitable for every training situation, examination, aircraft, jurisdiction, or operational context.

You are responsible for verifying important information against official and current sources before relying on it for training, examinations, flight planning, flight operations, licensing, or any safety-related decision.

3. Eligibility and Minors

You may only use our Site, products, services, and accounts if you have the legal capacity to enter into these Terms or if you are using them with the consent and supervision of a parent, guardian, or other legally authorized person.

If you are under the age of majority in your province or territory, your parent or guardian must agree to these Terms on your behalf. A parent or guardian who permits a minor to use our Site, products, services, or account features is responsible for that minor’s use.

4. Accounts

To access some products or services, you may be required to create an account.

When you create or use an account, you agree that:

• The information you provide will be accurate, complete, and current;
• You will keep your login credentials secure and confidential;
• You are responsible for all activity that occurs under your account;
• You will not share, sell, lend, transfer, or otherwise provide your account access to any other person unless expressly authorized by Level Flight in writing;
• You will not use another person’s account without authorization;
• You will notify us promptly if you believe your account has been compromised or used without authorization; and
• You will update your account information if it changes.

Accounts are intended for the registered user only. Unless we have expressly agreed otherwise in writing, a purchase of an individual course, exam prep product, subscription, digital resource, or software-supported learning tool grants access to one individual user only.

5. Account Sharing and Unauthorized Access

Account sharing is strictly prohibited.

You must not:

• Share your username, password, login link, access code, session, or account credentials with another person;
• Permit another person to access or use your account;
• Use your account to train, tutor, coach, or provide access to other students unless expressly authorized by Level Flight;
• Purchase one user account for use by multiple people;
• Circumvent access controls, user limits, licence restrictions, device limits, time limits, or other technical protections;
• Use another person’s account or login credentials;
• Resell, rent, sublicense, transfer, or commercially exploit your access;
• Create multiple accounts to avoid limits, restrictions, suspension, termination, fees, or other enforcement measures; or
• Assist any person in doing any of the above.

We may use reasonable technical, administrative, and usage-based measures to detect, prevent, and investigate account sharing, unauthorized access, abuse, or suspicious activity. These may include review of login patterns, IP addresses, device information, access frequency, concurrent sessions, account behaviour, course progress anomalies, and other security or usage signals.

If we believe that account sharing, unauthorized access, misuse, or a breach of these Terms has occurred, we may, without limiting our other rights:

• Require a password reset;
• Limit access;
• Suspend or terminate the account;
• Disable access to courses or resources;
• Refuse future purchases;
• Revoke certificates, completion records, recommendations, or other course-related documents if they were obtained through improper use;
• Require payment for additional users or licences;
• Decline a refund; and/or
• Take legal action where appropriate.

6. Licence to Use Digital Products and Course Materials

Subject to your compliance with these Terms and payment of all applicable fees, Level Flight grants you a limited, revocable, non-exclusive, non-transferable, non-sublicensable licence to access and use the purchased course, digital product, software feature, or training resource for your own personal educational use or, where expressly agreed, for authorized internal training use.

Unless otherwise stated in writing, this licence does not give you ownership of any course content, software, questions, explanations, videos, diagrams, documents, downloadable files, methods, lesson structure, platform functionality, branding, or intellectual property.

You must not copy, reproduce, distribute, publish, upload, transmit, display, sell, resell, sublicense, rent, lend, modify, adapt, translate, scrape, data-mine, reverse engineer, decompile, create derivative works from, or otherwise exploit Level Flight materials except as expressly permitted by these Terms or by written permission from Level Flight.

7. Intellectual Property

All content, materials, and intellectual property made available by Level Flight are owned by Level Flight Inc., its licensors, or its content creators, as applicable.

This includes, but is not limited to:

• Course videos;
• Audio recordings;
• Written lessons;
• Question banks;
• Practice exams;
• Explanations and rationales;
• Adaptive learning methods;
• Software features;
• Quizzes and assessments;
• Diagrams and images;
• Documents and downloadable files;
• Slide decks;
• Logos and branding;
• Page layouts and course structure;
• Learning pathways;
• Study plans;
• Summaries;
• Community prompts;
• Templates;
• Certificates;
• Marketing content; and
• Anything else that contributes to the Site, courses, products, software, or services.

You acknowledge that Level Flight materials are protected by copyright, trademark, trade secret, and other intellectual property laws.

You must not remove, obscure, alter, or tamper with any copyright notice, trademark, watermark, attribution, rights management information, access control, or technological protection measure associated with Level Flight materials.

8. Prohibited Copying, Distribution, and Misuse of Materials

You must not, without our prior written consent:

• Share Level Flight course materials with another person;
• Post Level Flight materials online;
• Upload Level Flight materials to social media, file-sharing sites, AI tools, learning platforms, cloud drives, forums, or group chats;
• Record, screen-record, photograph, screenshot, download, copy, print, or extract materials except where the platform expressly allows it for your personal study use;
• Recreate or compile Level Flight question banks, explanations, lessons, diagrams, or course structures;
• Use Level Flight materials to create a competing product, course, question bank, tutoring service, exam preparation tool, software product, or training resource;
• Use bots, crawlers, scrapers, browser extensions, automation, or data extraction tools to access or collect Level Flight materials;
• Circumvent or attempt to circumvent access controls, watermarks, device restrictions, copy protections, download restrictions, or other technical safeguards;
• Sell, resell, rent, lend, license, sublicense, transfer, or otherwise commercially exploit Level Flight materials;
• Use Level Flight content to train, fine-tune, prompt, benchmark, or populate artificial intelligence systems, machine learning models, databases, or automated content tools; or
• Help another person do any of the above.

Any unauthorized copying, sharing, distribution, resale, account sharing, scraping, or misuse of Level Flight materials may result in account termination, refusal of refund, loss of access, legal action, and any other remedy available to us.

9. Flight School, Group, and Partnership Access

Some users may access Level Flight products or services through a flight school, employer, partner organization, group licence, coupon code, bulk purchase, student portal, or other partnership arrangement.

Unless otherwise agreed in writing:

Each account is for one individual user only;

• Access may not be shared among multiple students, staff members, instructors, or organizations;
• Group access is limited to the number of users, seats, time period, products, and purposes authorized by Level Flight;
• The organization is responsible for ensuring that its users comply with these Terms;
• Level Flight may suspend or terminate access if a partner, organization, administrator, or user breaches these Terms; and
• Refunds for courses purchased through flight school partnerships are subject to the refund terms below unless a separate written agreement says otherwise.

10. Acceptable Use

You agree to use our Site, products, services, community areas, software, and materials lawfully and respectfully.
You must not:

• Use our Site or services for any unlawful, fraudulent, harmful, abusive, or misleading purpose;
• Harass, threaten, abuse, defame, intimidate, or mistreat any person;
• Violate the rights, privacy, or intellectual property rights of Level Flight, other users, or any third party;
• Attempt to gain unauthorized access to accounts, systems, data, networks, or software;
• Introduce viruses, malware, harmful code, or disruptive technology;
• Interfere with the security, availability, performance, or integrity of our Site, platform, courses, or services;
• Use automated tools, bots, scrapers, or other systems to access, copy, test, scrape, overload, or interfere with our Site or services;
• Impersonate another person or misrepresent your identity, affiliation, training status, qualifications, or authority;
• Post or transmit content that is inappropriate, offensive, discriminatory, hateful, sexually explicit, violent, misleading, defamatory, infringing, or otherwise objectionable;
• Attempt to manipulate course progress, quiz results, exam prep outcomes, certificates, recommendations, or completion records;
• Use Level Flight materials in a way that could compromise examination integrity; or
• Encourage, assist, or enable another person to violate these Terms.

If we believe you are using our Site, products, services, software, community areas, or materials in a way that violates these Terms, applicable law, or the rights of Level Flight or another person, we may limit, suspend, or terminate your access and take any legal or technical steps we consider appropriate.

11. User Contributions and Community Features

Our Site or related platforms may allow users to post or submit comments, discussion posts, messages, questions, answers, feedback, reviews, assignments, files, or other content.

By submitting user content, you confirm that:

• You have the right to submit it;
• It does not violate the rights of any other person;
• It does not contain confidential, private, infringing, unlawful, or inappropriate material;
• It is accurate to the best of your knowledge where accuracy matters; and
• It complies with these Terms.

You retain ownership of content you submit, but you grant Level Flight a worldwide, non-exclusive, royalty-free licence to use, host, store, reproduce, display, moderate, remove, adapt, and process that content for the purposes of operating, improving, supporting, and promoting our Site, products, services, and learning community.

We may remove, edit, restrict, or refuse user content at any time if we believe it violates these Terms, creates risk, infringes rights, is inappropriate, or is otherwise unsuitable.

We are not responsible for user-generated content posted by other users.

12. Feedback and Suggestions

If you provide ideas, suggestions, corrections, comments, feature requests, testimonials, or other feedback about Level Flight, our Site, courses, materials, products, or services, you agree that we may use that feedback without restriction or compensation to you.

This does not require us to use your feedback, identify you, or treat the feedback as confidential unless we separately agree in writing.

13. Sale of Goods and Services

These Terms govern the sale of goods, digital products, e-learning services, software-supported learning tools, and other products or services made available by Level Flight through our Site, checkout pages, partner portals, or other approved sales channels.

Goods

The goods available through Level Flight may include, but are not limited to:

• Educational resources;
• Printed or physical learning materials;
• Training aids;
• Promotional products;
• Apparel;
• Merchandise; and
• Other physical products made available from time to time.

Digital Products and Services

The digital products and services available through Level Flight may include, but are not limited to:

• E-learning courses;
• Ground school courses;
• Exam preparation products;
• Adaptive learning tools;
• Digital training resources;
• Downloadable or printable educational materials;
• Video, audio, written, and interactive course content;
• Practice exams, quizzes, and question banks;
• Software-supported learning tools;
• Course certificates, completion records, recommendation support, or related student support services; and
• Other aviation education resources.

Unless otherwise stated, digital products and services are paid for in full at the time they are ordered.

Product Information

These Terms apply to all goods, digital products, and services displayed on our Site at the time you access or purchase them, including products listed as unavailable, sold out, coming soon, discontinued, or out of stock.

We make reasonable efforts to ensure that product information, descriptions, images, availability, pricing, access periods, features, taxes, and fees are accurate and current. However, we do not guarantee that all information, descriptions, images, features, pricing, availability, or other product details will be complete, accurate, current, or error-free.

Images shown on our Site may be for illustration purposes only. Physical goods may vary slightly from images due to manufacturing, supplier, printing, sizing, display, or production differences.

Orders

By placing an order, you agree to provide complete, accurate, and current billing, shipping, contact, account, and payment information.

We reserve the right to modify, reject, or cancel an order where necessary, including where:

• A product or service is unavailable;
• There is a pricing, description, tax, shipping, or product error;
• We suspect fraud, abuse, account sharing, unauthorized resale, or other misuse;
• Payment is declined, reversed, disputed, or appears unauthorized;
• You have violated these Terms;
• We are unable to verify required information;
• A third-party provider, payment processor, supplier, or platform prevents fulfillment; or
• We are otherwise unable to fulfill the order.

If we cancel an order after payment has been processed, we will provide a refund equal to the amount paid for the cancelled order, unless the cancellation relates to fraud, misuse, chargeback abuse, account sharing, intellectual property infringement, unauthorized resale, or another circumstance where we are legally entitled to decline or limit a refund.

You are responsible for monitoring your payment instrument to confirm receipt of any refund.

14. Payments

We accept the following payment methods:

• Credit card; and
• Any payment method currently accepted through Stripe or our checkout provider.

When you provide payment information, you authorize Level Flight and our payment processors to charge the applicable amount to your selected payment method. You represent and warrant that you are authorized to use the payment method provided.

If we believe your payment has violated any law, payment processor rule, or these Terms, we may cancel or reverse the transaction, suspend access, refuse fulfillment, or take other appropriate action.

15. Taxes

Prices may be subject to applicable taxes. Unless otherwise stated, applicable taxes may be added at checkout based on the billing information, shipping information, product type, customer location, and applicable law.

You are responsible for providing accurate billing, shipping, tax, and location information.

16. Access to Digital Products and Services

Some Level Flight products and services are provided digitally or through an online account, learning platform, software tool, partner portal, or third-party service.

Unless otherwise stated in writing:

• Access begins on the date of purchase, registration, enrolment, or account activation;
• Access is limited to the access period stated on the product page, checkout page, receipt, course description, partner agreement, or other written communication from Level Flight;
• Access is for the registered user only and may not be shared, transferred, sold, or assigned;
• Expired access may require a new purchase, renewal, or extension;
• We are not required to provide indefinite access to any course, product, software feature, or material; and
• We may update, replace, remove, reorganize, or discontinue content or features from time to time.
• We may temporarily interrupt access for maintenance, updates, security, technical issues, platform changes, third-party service outages, or circumstances beyond our reasonable control.

17. Recommendations, Certificates, Completion Records, and Exam Support

Some Level Flight courses or products may include completion tracking, practice exams, recommendation support, certificates, study guidance, or other learning records.
Unless expressly stated otherwise:
Completion of a Level Flight course does not guarantee a licence, permit, rating, examination pass, job, admission to a flight school, or approval by any regulator;
A practice exam score does not guarantee performance on an official examination;
Course completion records, certificates, or recommendations may be subject to additional requirements, review, processing time, academic integrity expectations, and verification;
We may refuse, delay, revoke, or correct a certificate, recommendation, completion record, or support document if we believe the result is inaccurate, incomplete, improperly obtained, affected by account sharing, affected by academic misconduct, or otherwise unreliable; and
You remain responsible for confirming and meeting all applicable regulatory, training, medical, licensing, examination, and flight school requirements.
18. Third-Party Platforms, Tools, Goods, and Services
Our Site, products, or services may include or rely on third-party platforms, integrations, payment processors, learning management systems, hosting providers, analytics tools, email services, video hosting, software tools, partner content, suppliers, shipping carriers, or links to third-party websites.
We do not own or control third-party websites, platforms, services, goods, suppliers, shipping carriers, or policies. We are not responsible for the content, security, availability, accuracy, terms, privacy practices, quality, or performance of any third-party website, platform, service, supplier, carrier, or provider.
Your use of third-party services may be subject to separate terms and privacy policies.
19. Marketing Communications
If you subscribe to our emails, purchase a product, create an account, request information, or otherwise provide contact information, we may send you transactional, administrative, service-related, and, where permitted, commercial electronic messages.
Commercial electronic messages will be sent in accordance with applicable Canadian anti-spam laws. Where required, we will obtain consent, identify ourselves, and provide an unsubscribe mechanism.
You may unsubscribe from marketing communications using the unsubscribe mechanism provided in the message or by contacting us at support@levelflight.ca. Even if you unsubscribe from marketing emails, we may still send transactional or service-related messages where permitted by law, such as purchase receipts, account notices, course access information, policy notices, security alerts, or support communications.
20. Privacy
Your privacy is important to us. Our collection, use, disclosure, retention, and protection of personal information is governed by our Privacy Policy and applicable privacy laws.
By using our Site, products, services, accounts, platforms, or support channels, you acknowledge that we may collect and use personal information as described in our Privacy Policy, including information needed to provide accounts, process payments, deliver courses, fulfill orders, ship goods, support users, track progress, maintain security, prevent account sharing, improve our services, and comply with legal obligations.
You are responsible for ensuring that the personal information you provide is accurate and current.
21. Security
We use reasonable administrative, technical, and organizational measures designed to protect our Site, systems, accounts, and personal information. However, no website, platform, software system, payment system, shipping system, or internet transmission is completely secure.
You are responsible for keeping your account credentials confidential and for promptly notifying us if you suspect unauthorized access, misuse, or a security issue involving your account.
22. Shipping and Delivery of Physical Goods
When you purchase physical goods from our Site, the goods will be delivered through one of the following methods:
Standard delivery by post; or
Any other delivery method made available at checkout.
Delivery will take place as soon as reasonably possible, depending on the delivery method selected, product availability, shipping destination, carrier availability, and other relevant circumstances. Delivery times are estimates only and may vary due to unforeseen circumstances. Delivery times do not include weekends or statutory holidays unless otherwise stated.
You will not be charged for delivery of physical goods purchased on our Site unless otherwise stated at checkout.
You are required to provide a complete and accurate delivery address, including the name of the recipient. We are not liable for delivery to the wrong address or wrong person as a result of inaccurate or incomplete information provided by you.
Risk of loss or damage to physical goods passes to you when the goods are delivered to the shipping address you provided, except where applicable law provides otherwise.
23. Refunds for Goods
Refund requests for goods must be made within 7 days after receipt of your goods.
We accept refund requests for goods sold on our Site for any of the following reasons:
The good is broken;
The good does not match the description;
The good is the wrong size; or
The good does not meet the purchaser’s expectations.
Refunds do not apply to the following goods:
Goods that contain sealed packaging and have been opened.
To request a refund for goods, please contact us at support@levelflight.ca and include your order details, contact information, reason for the refund request, and any relevant photos or supporting information.
24. Refunds for Services and Digital Products
We provide refunds for services and digital products sold on our Site as follows:
E-learning courses are eligible for a full refund within 14 days of the original purchase. A refund can be requested by emailing support@levelflight.ca or by using the contact form on our Site.
The refund policy for courses purchased through flight school partnerships is the same as above, unless a separate written agreement says otherwise.
We may decline a refund, in whole or in part, where we reasonably believe there has been account sharing, unauthorized use, intellectual property misuse, fraud, chargeback abuse, violation of these Terms, excessive use inconsistent with a refund request, copying or downloading of protected materials, or other improper activity.
Nothing in this refund policy limits any non-waivable rights you may have under applicable consumer protection law.
25. Returns
Returns can be made by mail.
To return a good by mail, follow this procedure:
Pack your goods securely.
Write the return address as:
Level Flight Returns
2349 Cassidy Way SW
Edmonton, AB
T6W3M5
Go to your nearest post office and pay the necessary postage.
Unless otherwise required by law or agreed by Level Flight in writing, you are responsible for return shipping costs. Original shipping costs will NOT be refunded.
26. Consumer Protection Law
Where the Consumer Protection Act, the Internet Sales Contract Regulation, or any other consumer protection legislation in your jurisdiction applies and cannot be excluded, these Terms will not limit your legal rights and remedies under that legislation.
These Terms will be read subject to the mandatory provisions of applicable consumer protection legislation. If there is a conflict between these Terms and mandatory consumer protection legislation, the mandatory provisions of that legislation will apply.
27. Accuracy of Information and No Guarantee of Results
We make reasonable efforts to provide accurate and useful educational materials, product descriptions, course information, pricing, and support. However, we do not guarantee that our Site, courses, materials, products, software, explanations, practice questions, exam prep tools, recommendations, goods, or other services will be complete, current, error-free, uninterrupted, secure, or suitable for your specific purpose.
We do not guarantee that use of our products or services will result in:
Passing an examination;
Obtaining a licence, permit, rating, endorsement, or recommendation;
Meeting regulatory, flight school, or employer requirements;
Achieving a specific grade or score;
Completing training in a particular timeframe;
Employment or career advancement; or
Any specific aviation, educational, commercial, or operational outcome.
28. Availability, Changes, and Discontinuation
We may update, modify, suspend, discontinue, replace, or remove any part of our Site, products, services, courses, software features, content, goods, or materials at any time.
We may do this for reasons including:
Content updates;
Regulatory changes;
Platform changes;
Security;
Business changes;
Third-party service changes;
Product improvements;
Technical issues;
Supplier changes;
Shipping or fulfillment issues; or
Discontinuation of a product or service.
Where reasonable, we will try to avoid materially reducing access to a paid digital product during the applicable access period, but we do not guarantee that any specific feature, lesson, format, layout, tool, or item of content will remain available indefinitely.
29. Suspension and Termination
We may limit, suspend, or terminate your account, access, licence, purchases, or use of our Site, products, services, software, community areas, or materials if we believe that:
You have violated these Terms;
You have shared account access;
You have misused or copied Level Flight materials;
You have engaged in fraud, abuse, harassment, or unlawful activity;
Your payment is disputed, reversed, fraudulent, or unpaid;
Your conduct creates legal, security, operational, reputational, or financial risk;
We are required to do so by law, regulation, court order, payment processor, platform provider, or other authority; or
Continuing to provide access would be harmful to Level Flight, our users, our partners, or any third party.
Suspension or termination does not limit any other rights or remedies available to us.
30. Chargebacks and Payment Disputes
If you believe there is an issue with a charge, product, refund, or purchase, you agree to contact us first so we can try to resolve the issue.
We may suspend or terminate access to products or services associated with a disputed, reversed, fraudulent, or unpaid transaction. We may also refuse future purchases where we reasonably believe there has been chargeback abuse, payment fraud, or misuse of our refund policy.
31. Links to Other Websites
Our Site may contain links to third-party websites or services that we do not own or control.
We are not responsible for the content, policies, practices, accuracy, security, or availability of any third-party website or service linked to on our Site. It is your responsibility to read the terms and privacy policies of third-party websites and services before using them.
32. Limitation of Liability
To the fullest extent permitted by applicable law, Level Flight Inc. and our directors, officers, employees, contractors, agents, affiliates, licensors, service providers, suppliers, shipping providers, and partners will not be liable for any indirect, incidental, consequential, special, aggravated, punitive, or exemplary damages, or for any loss of profits, revenue, business, opportunity, goodwill, data, use, training progress, examination results, or anticipated savings, arising out of or related to your use of, or inability to use, our Site, products, services, courses, software, materials, goods, or accounts.
To the fullest extent permitted by applicable law, our total liability for any claim arising out of or related to these Terms, the Site, or any product or service will be limited to the amount you paid to Level Flight for the specific product or service giving rise to the claim in the 12 months before the event giving rise to the claim.
Some jurisdictions do not allow certain limitations of liability. In those jurisdictions, our liability will be limited to the greatest extent permitted by law.
33. Indemnity
Except where prohibited by law, you agree to indemnify and hold harmless Level Flight Inc. and our directors, officers, employees, contractors, agents, affiliates, licensors, service providers, suppliers, shipping providers, and partners from and against any claims, demands, actions, losses, damages, liabilities, costs, and expenses, including reasonable legal fees, arising out of or related to:
Your use of our Site, products, services, software, courses, accounts, materials, or goods;
Your violation of these Terms;
Your violation of applicable law;
Your violation of any intellectual property, privacy, publicity, contractual, or other rights of another person;
Your user content;
Your account sharing, unauthorized access, misuse, copying, distribution, or resale of Level Flight materials; or
Any activity occurring through your account.
34. Governing Law
These Terms are governed by the laws of the Province of Alberta and the federal laws of Canada applicable in Alberta, without regard to conflict of law principles.
Subject to any rights you may have under applicable consumer protection law, you agree that any dispute arising out of or related to these Terms, the Site, or any Level Flight product or service will be brought in the courts located in Alberta, Canada.
35. Severability
If any provision of these Terms is found to be invalid, illegal, or unenforceable under applicable law, that provision will be modified or removed to the minimum extent necessary, and the remaining provisions will continue in full force and effect.
36. No Waiver
If we do not enforce a provision of these Terms, this does not mean that we waive our right to enforce that provision or any other provision in the future.
37. Assignment
You may not assign, transfer, or sublicense your rights or obligations under these Terms without our prior written consent.
We may assign or transfer these Terms, in whole or in part, as part of a merger, acquisition, reorganization, sale of assets, corporate transaction, change of control, or transfer of business operations.
38. Entire Agreement
These Terms, together with any policies, product terms, checkout terms, partner agreements, privacy policies, or other documents referenced in them, form the entire agreement between you and Level Flight regarding your use of our Site, products, services, accounts, software, courses, goods, and materials.
39. Changes to These Terms
We may amend these Terms from time to time to maintain compliance with the law, reflect changes to our products or services, improve clarity, address security or misuse concerns, or update the way we operate our Site and expect users to behave.
We will notify users of material changes by email, by posting a notice on our Site, through the account portal, or by other reasonable means. The updated Terms will be effective as of the date stated in the updated version.
Your continued use of our Site, products, services, accounts, software, courses, goods, or materials after updated Terms become effective means that you accept the updated Terms.
40. Contact Details
Please contact us if you have any questions or concerns.
Level Flight Inc.
Phone: (403) 525-5622
Email: info@levelflight.ca
For support or refund requests, please contact: support@levelflight.ca
You may also contact us through the contact form available on our Site.

www.levelflight.ca Privacy Policy

Type of website: Ecommerce
Effective date: 3rd day of August, 2021

www.levelflight.ca (the "Site") is owned and operated by Level Flight Inc.. Level Flight Inc. can be contacted at:

info@levelflight.ca
(403) 483-2880

________________________________________

Purpose

The purpose of this privacy policy (this "Privacy Policy") is to inform users of our Site of the following:

The personal data we will collect;

• Use of collected data;
• Who has access to the data collected;
• The rights of Site users; and
• The Site's cookie policy.

This Privacy Policy applies in addition to the terms and conditions of our Site.

Consent

By using our Site users agree that they consent to:

• The conditions set out in this Privacy Policy; and
• The collection, use, and retention of the data listed in this Privacy Policy.

Personal Data We Collect

We only collect data that helps us achieve the purpose set out in this Privacy Policy. We will not collect any additional data beyond the data listed below without notifying you first.

Data Collected in a Non-Automatic Way

We may also collect the following data when you perform certain functions on our Site:

• First and last name;
• Email address;
• Phone number;
• Address;
• Payment information; and
• Auto fill data.

This data may be collected using the following methods:

• Creating an account;
• Filling out a contact form; and
• Making a purchase.

How We Use Personal Data

Data collected on our Site will only be used for the purposes specified in this Privacy Policy or indicated on the relevant pages of our Site. We will not use your data beyond what we disclose in this Privacy Policy.

The data we collect when the user performs certain functions may be used for the following purposes:

• Communication;
• Statistics;
• Internal Marketing; and
• Product Shipping.

Who We Share Personal Data With

• Employees
• We may disclose user data to any member of our organization who reasonably needs access to user data to achieve the purposes set out in this Privacy Policy.

Third Parties

We may share user data with the following third parties:

• Payment Processer;
• 3rd party suppliers; and
• Marketing Agency.

We may share the following user data with third parties:

• Contact information;
• E-Learning Progress tracking; and
• Payment information.

We may share user data with third parties for the following purposes:

• Account activation;
• Payment for goods and services;
• Delivery of goods; and
• Internal Marketing.

Third parties will not be able to access user data beyond what is reasonably necessary to achieve the given purpose.

Other Disclosures

We will not sell or share your data with other third parties, except in the following cases:

• If the law requires it;
• If it is required for any legal proceeding;
• To prove or protect our legal rights; and
• To buyers or potential buyers of this company in the event that we seek to sell the company.

If you follow hyperlinks from our Site to another Site, please note that we are not responsible for and have no control over their privacy policies and practices.

How Long We Store Personal Data

User data will be stored for Indefinate.

You will be notified if your data is kept for longer than this period.

How We Protect Your Personal Data

In order to protect your security, we use the strongest available browser encryption and store all of our data on servers in secure facilities. All data is only accessible to our employees. Data is not sold or given out to any party outside our company except to facilitate the services which we provide.

While we take all reasonable precautions to ensure that user data is secure and that users are protected, there always remains the risk of harm. The Internet as a whole can be insecure at times and therefore we are unable to guarantee the security of user data beyond what is reasonably practical.

International Data Transfers
We transfer user personal data to the following countries:

• Denmark; and
• United Kingdom.

When we transfer user personal data we will protect that data as described in this Privacy Policy and comply with applicable legal requirements for transferring personal data internationally.

Children

We do not knowingly collect or use personal data from children under 13 years of age. If we learn that we have collected personal data from a child under 13 years of age, the personal data will be deleted as soon as possible. If a child under 13 years of age has provided us with personal data their parent or guardian may contact our privacy officer.

How to Access, Modify, Delete, or Challenge the Data Collected

If you would like to know if we have collected your personal data, how we have used your personal data, if we have disclosed your personal data and to who we disclosed your personal data, or if you would like your data to be deleted or modified in any way, please contact our privacy officer here:

Tyler Haughey
tyler@levelflight.ca
(403) 483-2880
________________________________________

How to Opt-Out of Data Collection, Use or Disclosure

In addition to the method(s) described in the How to Access, Modify, Delete, or Challenge the Data Collected section, we provide the following specific opt-out methods for the forms of collection, use, or disclosure of your personal data specified below:

• You can opt-out of the use of your personal data for marketing emails. You can opt-out by clicking unsubscribe on the bottom of any marketing email or communication.
• Messages sent through the learning portal. Does not include essential system emails. You can opt-out by check the Exclude from Email Box in your user account settings.

Cookie Policy

A cookie is a small file, stored on a user's hard drive by a website. Its purpose is to collect data relating to the user's browsing habits. You can choose to be notified each time a cookie is transmitted. You can also choose to disable cookies entirely in your internet browser, but this may decrease the quality of your user experience.

We use the following types of cookies on our Site:

• Functional cookies
• Functional cookies are used to remember the selections you make on our Site so that your selections are saved for your next visits;
• Analytical cookies
• Analytical cookies allow us to improve the design and functionality of our Site by collecting data on how you access our Site, for example data on the content you access, how long you stay on our Site, etc;
• Targeting cookies
• Targeting cookies collect data on how you use the Site and your preferences. This allows us to personalize the information you see on our Site for you; and

Third-Party Cookies

Third-party cookies are created by a website other than ours. We may use third-party cookies to achieve the following purposes:

• Monitor user preferences to tailor advertisements around their interests.

Modifications

This Privacy Policy may be amended from time to time in order to maintain compliance with the law and to reflect any changes to our data collection process. When we amend this Privacy Policy we will update the "Effective Date" at the top of this Privacy Policy. We recommend that our users periodically review our Privacy Policy to ensure that they are notified of any updates. If necessary, we may notify users by email of changes to this Privacy Policy.

Contact Information

If you have any questions, concerns or complaints, you can contact our privacy officer, Tyler Haughey, at:

tyler@levelflight.ca
(403) 483-2880