Terms & Conditions

Effective Date: July 6, 2026
Last Updated: July 6, 2026

These Terms of Service, together with any policies, notices, product descriptions, checkout terms, and other documents referenced in these Terms, govern your access to and use of the websites, online courses, digital training resources, learning platforms, software features, communities, discussion areas, account portals, physical goods, and related products and services offered by Level Flight Inc.

In these Terms, “Level Flight,” “we,” “us,” and “our” refer to Level Flight Inc. “You” and “your” refer to any person who accesses or uses our Site, creates an account, purchases a product or service, participates in a course, or otherwise uses our materials.

By accessing our Site, creating an account, purchasing a product or service, or using any Level Flight materials, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree with these Terms, you must not access or use our Site, products, services, courses, software, physical goods, digital products, or materials.

1. Our Site, Products, and Services

Level Flight provides aviation education resources, e-learning courses, digital training resources, exam preparation tools, software-supported learning tools, physical goods, promotional products, and related services.

Our products and services may include, but are not limited to:

• Ground school courses;
• Exam preparation products;
• Adaptive learning tools;
• Digital training resources;
• Downloadable or printable educational materials;
• Video, audio, written, and interactive course content;
• Community features, discussion groups, messaging, or support areas;
• Printed or physical learning materials;
• Training aids;
• Apparel;
• Merchandise;
• Promotional products; and
• Other aviation education resources.

Some products or services may be offered directly by Level Flight, while others may be made available through third-party platforms, payment processors, learning management systems, partner flight schools, suppliers, shipping carriers, or other service providers.

2. Educational Purpose and Aviation Disclaimer

Level Flight materials are provided for educational and training support purposes only. Our courses, exam preparation tools, explanations, videos, questions, summaries, and other materials are intended to assist students in learning aviation concepts and preparing for training or examinations.

Level Flight materials are not a substitute for:

• The Canadian Aviation Regulations;
• The Transport Canada Aeronautical Information Manual;
• Transport Canada publications, standards, circulars, or guidance;
• Official examination guides or licensing requirements;
• Approved flight training unit instruction;
• Aircraft flight manuals, pilot operating handbooks, standard operating procedures, or company manuals;
• Instructor guidance;
• Professional judgment; or
• Operational decision-making.

Aviation rules, procedures, guidance, examination standards, and industry practices may change. While we make reasonable efforts to keep our materials accurate and current, we do not guarantee that all content is complete, current, error-free, or suitable for every training situation, examination, aircraft, jurisdiction, or operational context.

You are responsible for verifying important information against official and current sources before relying on it for training, examinations, flight planning, flight operations, licensing, or any safety-related decision.

3. Eligibility and Minors

You may only use our Site, products, services, and accounts if you have the legal capacity to enter into these Terms or if you are using them with the consent and supervision of a parent, guardian, or other legally authorized person.

If you are under the age of majority in your province or territory, your parent or guardian must agree to these Terms on your behalf. A parent or guardian who permits a minor to use our Site, products, services, or account features is responsible for that minor’s use.

4. Accounts

To access some products or services, you may be required to create an account.

When you create or use an account, you agree that:

• The information you provide will be accurate, complete, and current;
• You will keep your login credentials secure and confidential;
• You are responsible for all activity that occurs under your account;
• You will not share, sell, lend, transfer, or otherwise provide your account access to any other person unless expressly authorized by Level Flight in writing;
• You will not use another person’s account without authorization;
• You will notify us promptly if you believe your account has been compromised or used without authorization; and
• You will update your account information if it changes.

Accounts are intended for the registered user only. Unless we have expressly agreed otherwise in writing, a purchase of an individual course, exam prep product, subscription, digital resource, or software-supported learning tool grants access to one individual user only.

5. Account Sharing and Unauthorized Access

Account sharing is strictly prohibited.

You must not:

• Share your username, password, login link, access code, session, or account credentials with another person;
• Permit another person to access or use your account;
• Use your account to train, tutor, coach, or provide access to other students unless expressly authorized by Level Flight;
• Purchase one user account for use by multiple people;
• Circumvent access controls, user limits, licence restrictions, device limits, time limits, or other technical protections;
• Use another person’s account or login credentials;
• Resell, rent, sublicense, transfer, or commercially exploit your access;
• Create multiple accounts to avoid limits, restrictions, suspension, termination, fees, or other enforcement measures; or
• Assist any person in doing any of the above.

We may use reasonable technical, administrative, and usage-based measures to detect, prevent, and investigate account sharing, unauthorized access, abuse, or suspicious activity. These may include review of login patterns, IP addresses, device information, access frequency, concurrent sessions, account behaviour, course progress anomalies, and other security or usage signals.

If we believe that account sharing, unauthorized access, misuse, or a breach of these Terms has occurred, we may, without limiting our other rights:

• Require a password reset;
• Limit access;
• Suspend or terminate the account;
• Disable access to courses or resources;
• Refuse future purchases;
• Revoke certificates, completion records, recommendations, or other course-related documents if they were obtained through improper use;
• Require payment for additional users or licences;
• Decline a refund; and/or
• Take legal action where appropriate.

6. Licence to Use Digital Products and Course Materials

Subject to your compliance with these Terms and payment of all applicable fees, Level Flight grants you a limited, revocable, non-exclusive, non-transferable, non-sublicensable licence to access and use the purchased course, digital product, software feature, or training resource for your own personal educational use or, where expressly agreed, for authorized internal training use.

Unless otherwise stated in writing, this licence does not give you ownership of any course content, software, questions, explanations, videos, diagrams, documents, downloadable files, methods, lesson structure, platform functionality, branding, or intellectual property.

You must not copy, reproduce, distribute, publish, upload, transmit, display, sell, resell, sublicense, rent, lend, modify, adapt, translate, scrape, data-mine, reverse engineer, decompile, create derivative works from, or otherwise exploit Level Flight materials except as expressly permitted by these Terms or by written permission from Level Flight.

7. Intellectual Property

All content, materials, and intellectual property made available by Level Flight are owned by Level Flight Inc., its licensors, or its content creators, as applicable.

This includes, but is not limited to:

• Course videos;
• Audio recordings;
• Written lessons;
• Question banks;
• Practice exams;
• Explanations and rationales;
• Adaptive learning methods;
• Software features;
• Quizzes and assessments;
• Diagrams and images;
• Documents and downloadable files;
• Slide decks;
• Logos and branding;
• Page layouts and course structure;
• Learning pathways;
• Study plans;
• Summaries;
• Community prompts;
• Templates;
• Certificates;
• Marketing content; and
• Anything else that contributes to the Site, courses, products, software, or services.

You acknowledge that Level Flight materials are protected by copyright, trademark, trade secret, and other intellectual property laws.

You must not remove, obscure, alter, or tamper with any copyright notice, trademark, watermark, attribution, rights management information, access control, or technological protection measure associated with Level Flight materials.

8. Prohibited Copying, Distribution, and Misuse of Materials

You must not, without our prior written consent:

• Share Level Flight course materials with another person;
• Post Level Flight materials online;
• Upload Level Flight materials to social media, file-sharing sites, AI tools, learning platforms, cloud drives, forums, or group chats;
• Record, screen-record, photograph, screenshot, download, copy, print, or extract materials except where the platform expressly allows it for your personal study use;
• Recreate or compile Level Flight question banks, explanations, lessons, diagrams, or course structures;
• Use Level Flight materials to create a competing product, course, question bank, tutoring service, exam preparation tool, software product, or training resource;
• Use bots, crawlers, scrapers, browser extensions, automation, or data extraction tools to access or collect Level Flight materials;
• Circumvent or attempt to circumvent access controls, watermarks, device restrictions, copy protections, download restrictions, or other technical safeguards;
• Sell, resell, rent, lend, license, sublicense, transfer, or otherwise commercially exploit Level Flight materials;
• Use Level Flight content to train, fine-tune, prompt, benchmark, or populate artificial intelligence systems, machine learning models, databases, or automated content tools; or
• Help another person do any of the above.

Any unauthorized copying, sharing, distribution, resale, account sharing, scraping, or misuse of Level Flight materials may result in account termination, refusal of refund, loss of access, legal action, and any other remedy available to us.

9. Flight School, Group, and Partnership Access

Some users may access Level Flight products or services through a flight school, employer, partner organization, group licence, coupon code, bulk purchase, student portal, or other partnership arrangement.

Unless otherwise agreed in writing:

Each account is for one individual user only;

• Access may not be shared among multiple students, staff members, instructors, or organizations;
• Group access is limited to the number of users, seats, time period, products, and purposes authorized by Level Flight;
• The organization is responsible for ensuring that its users comply with these Terms;
• Level Flight may suspend or terminate access if a partner, organization, administrator, or user breaches these Terms; and
• Refunds for courses purchased through flight school partnerships are subject to the refund terms below unless a separate written agreement says otherwise.

10. Acceptable Use

You agree to use our Site, products, services, community areas, software, and materials lawfully and respectfully.
You must not:

• Use our Site or services for any unlawful, fraudulent, harmful, abusive, or misleading purpose;
• Harass, threaten, abuse, defame, intimidate, or mistreat any person;
• Violate the rights, privacy, or intellectual property rights of Level Flight, other users, or any third party;
• Attempt to gain unauthorized access to accounts, systems, data, networks, or software;
• Introduce viruses, malware, harmful code, or disruptive technology;
• Interfere with the security, availability, performance, or integrity of our Site, platform, courses, or services;
• Use automated tools, bots, scrapers, or other systems to access, copy, test, scrape, overload, or interfere with our Site or services;
• Impersonate another person or misrepresent your identity, affiliation, training status, qualifications, or authority;
• Post or transmit content that is inappropriate, offensive, discriminatory, hateful, sexually explicit, violent, misleading, defamatory, infringing, or otherwise objectionable;
• Attempt to manipulate course progress, quiz results, exam prep outcomes, certificates, recommendations, or completion records;
• Use Level Flight materials in a way that could compromise examination integrity; or
• Encourage, assist, or enable another person to violate these Terms.

If we believe you are using our Site, products, services, software, community areas, or materials in a way that violates these Terms, applicable law, or the rights of Level Flight or another person, we may limit, suspend, or terminate your access and take any legal or technical steps we consider appropriate.

11. User Contributions and Community Features

Our Site or related platforms may allow users to post or submit comments, discussion posts, messages, questions, answers, feedback, reviews, assignments, files, or other content.

By submitting user content, you confirm that:

• You have the right to submit it;
• It does not violate the rights of any other person;
• It does not contain confidential, private, infringing, unlawful, or inappropriate material;
• It is accurate to the best of your knowledge where accuracy matters; and
• It complies with these Terms.

You retain ownership of content you submit, but you grant Level Flight a worldwide, non-exclusive, royalty-free licence to use, host, store, reproduce, display, moderate, remove, adapt, and process that content for the purposes of operating, improving, supporting, and promoting our Site, products, services, and learning community.

We may remove, edit, restrict, or refuse user content at any time if we believe it violates these Terms, creates risk, infringes rights, is inappropriate, or is otherwise unsuitable.

We are not responsible for user-generated content posted by other users.

12. Feedback and Suggestions

If you provide ideas, suggestions, corrections, comments, feature requests, testimonials, or other feedback about Level Flight, our Site, courses, materials, products, or services, you agree that we may use that feedback without restriction or compensation to you.

This does not require us to use your feedback, identify you, or treat the feedback as confidential unless we separately agree in writing.

13. Sale of Goods and Services

These Terms govern the sale of goods, digital products, e-learning services, software-supported learning tools, and other products or services made available by Level Flight through our Site, checkout pages, partner portals, or other approved sales channels.

Goods

The goods available through Level Flight may include, but are not limited to:

• Educational resources;
• Printed or physical learning materials;
• Training aids;
• Promotional products;
• Apparel;
• Merchandise; and
• Other physical products made available from time to time.

Digital Products and Services

The digital products and services available through Level Flight may include, but are not limited to:

• E-learning courses;
• Ground school courses;
• Exam preparation products;
• Adaptive learning tools;
• Digital training resources;
• Downloadable or printable educational materials;
• Video, audio, written, and interactive course content;
• Practice exams, quizzes, and question banks;
• Software-supported learning tools;
• Course certificates, completion records, recommendation support, or related student support services; and
• Other aviation education resources.

Unless otherwise stated, digital products and services are paid for in full at the time they are ordered.

Product Information

These Terms apply to all goods, digital products, and services displayed on our Site at the time you access or purchase them, including products listed as unavailable, sold out, coming soon, discontinued, or out of stock.

We make reasonable efforts to ensure that product information, descriptions, images, availability, pricing, access periods, features, taxes, and fees are accurate and current. However, we do not guarantee that all information, descriptions, images, features, pricing, availability, or other product details will be complete, accurate, current, or error-free.

Images shown on our Site may be for illustration purposes only. Physical goods may vary slightly from images due to manufacturing, supplier, printing, sizing, display, or production differences.

Orders

By placing an order, you agree to provide complete, accurate, and current billing, shipping, contact, account, and payment information.

We reserve the right to modify, reject, or cancel an order where necessary, including where:

• A product or service is unavailable;
• There is a pricing, description, tax, shipping, or product error;
• We suspect fraud, abuse, account sharing, unauthorized resale, or other misuse;
• Payment is declined, reversed, disputed, or appears unauthorized;
• You have violated these Terms;
• We are unable to verify required information;
• A third-party provider, payment processor, supplier, or platform prevents fulfillment; or
• We are otherwise unable to fulfill the order.

If we cancel an order after payment has been processed, we will provide a refund equal to the amount paid for the cancelled order, unless the cancellation relates to fraud, misuse, chargeback abuse, account sharing, intellectual property infringement, unauthorized resale, or another circumstance where we are legally entitled to decline or limit a refund.

You are responsible for monitoring your payment instrument to confirm receipt of any refund.

14. Payments

We accept the following payment methods:

• Credit card; and
• Any payment method currently accepted through Stripe or our checkout provider.

When you provide payment information, you authorize Level Flight and our payment processors to charge the applicable amount to your selected payment method. You represent and warrant that you are authorized to use the payment method provided.

If we believe your payment has violated any law, payment processor rule, or these Terms, we may cancel or reverse the transaction, suspend access, refuse fulfillment, or take other appropriate action.

15. Taxes

Prices may be subject to applicable taxes. Unless otherwise stated, applicable taxes may be added at checkout based on the billing information, shipping information, product type, customer location, and applicable law.

You are responsible for providing accurate billing, shipping, tax, and location information.

16. Access to Digital Products and Services

Some Level Flight products and services are provided digitally or through an online account, learning platform, software tool, partner portal, or third-party service.

Unless otherwise stated in writing:

• Access begins on the date of purchase, registration, enrolment, or account activation;
• Access is limited to the access period stated on the product page, checkout page, receipt, course description, partner agreement, or other written communication from Level Flight;
• Access is for the registered user only and may not be shared, transferred, sold, or assigned;
• Expired access may require a new purchase, renewal, or extension;
• We are not required to provide indefinite access to any course, product, software feature, or material; and
• We may update, replace, remove, reorganize, or discontinue content or features from time to time.
• We may temporarily interrupt access for maintenance, updates, security, technical issues, platform changes, third-party service outages, or circumstances beyond our reasonable control.

17. Recommendations, Certificates, Completion Records, and Exam Support

Some Level Flight courses or products may include completion tracking, practice exams, recommendation support, certificates, study guidance, or other learning records.

Unless expressly stated otherwise:

• Completion of a Level Flight course does not guarantee a licence, permit, rating, examination pass, job, admission to a flight school, or approval by any regulator;
• A practice exam score does not guarantee performance on an official examination;
• Course completion records, certificates, or recommendations may be subject to additional requirements, review, processing time, academic integrity expectations, and verification;
• We may refuse, delay, revoke, or correct a certificate, recommendation, completion record, or support document if we believe the result is inaccurate, incomplete, improperly obtained, affected by account sharing, affected by academic misconduct, or otherwise unreliable; and
• You remain responsible for confirming and meeting all applicable regulatory, training, medical, licensing, examination, and flight school requirements.

18. Third-Party Platforms, Tools, Goods, and Services

Our Site, products, or services may include or rely on third-party platforms, integrations, payment processors, learning management systems, hosting providers, analytics tools, email services, video hosting, software tools, partner content, suppliers, shipping carriers, or links to third-party websites.

We do not own or control third-party websites, platforms, services, goods, suppliers, shipping carriers, or policies. We are not responsible for the content, security, availability, accuracy, terms, privacy practices, quality, or performance of any third-party website, platform, service, supplier, carrier, or provider.

Your use of third-party services may be subject to separate terms and privacy policies.

19. Marketing Communications

If you subscribe to our emails, purchase a product, create an account, request information, or otherwise provide contact information, we may send you transactional, administrative, service-related, and, where permitted, commercial electronic messages.

Commercial electronic messages will be sent in accordance with applicable Canadian anti-spam laws. Where required, we will obtain consent, identify ourselves, and provide an unsubscribe mechanism.

You may unsubscribe from marketing communications using the unsubscribe mechanism provided in the message or by contacting us at support@levelflight.ca. Even if you unsubscribe from marketing emails, we may still send transactional or service-related messages where permitted by law, such as purchase receipts, account notices, course access information, policy notices, security alerts, or support communications.

20. Privacy

Your privacy is important to us. Our collection, use, disclosure, retention, and protection of personal information is governed by our Privacy Policy and applicable privacy laws.

By using our Site, products, services, accounts, platforms, or support channels, you acknowledge that we may collect and use personal information as described in our Privacy Policy, including information needed to provide accounts, process payments, deliver courses, fulfill orders, ship goods, support users, track progress, maintain security, prevent account sharing, improve our services, and comply with legal obligations.

You are responsible for ensuring that the personal information you provide is accurate and current.

21. Security

We use reasonable administrative, technical, and organizational measures designed to protect our Site, systems, accounts, and personal information. However, no website, platform, software system, payment system, shipping system, or internet transmission is completely secure.

You are responsible for keeping your account credentials confidential and for promptly notifying us if you suspect unauthorized access, misuse, or a security issue involving your account.

22. Shipping and Delivery of Physical Goods

When you purchase physical goods from our Site, the goods will be delivered through one of the following methods:

• Standard delivery by post; or
• Any other delivery method made available at checkout.

Delivery will take place as soon as reasonably possible, depending on the delivery method selected, product availability, shipping destination, carrier availability, and other relevant circumstances. Delivery times are estimates only and may vary due to unforeseen circumstances. Delivery times do not include weekends or statutory holidays unless otherwise stated.

You will not be charged for delivery of physical goods purchased on our Site unless otherwise stated at checkout.

You are required to provide a complete and accurate delivery address, including the name of the recipient. We are not liable for delivery to the wrong address or wrong person as a result of inaccurate or incomplete information provided by you.

Risk of loss or damage to physical goods passes to you when the goods are delivered to the shipping address you provided, except where applicable law provides otherwise.

23. Refunds for Goods

Refund requests for goods must be made within 7 days after receipt of your goods.

We accept refund requests for goods sold on our Site for any of the following reasons:

• The good is broken;
• The good does not match the description;
• The good is the wrong size; or
• The good does not meet the purchaser’s expectations.

Refunds do not apply to the following goods:

• Goods that contain sealed packaging and have been opened.

To request a refund for goods, please contact us at support@levelflight.ca and include your order details, contact information, reason for the refund request, and any relevant photos or supporting information.

24. Refunds for Services and Digital Products

We provide refunds for services and digital products sold on our Site as follows:

• E-learning courses are eligible for a full refund within 14 days of the original purchase, provided that less than 50% of the course has been completed. A refund can be requested by emailing support@levelflight.ca or by using the contact form on our Site.
• The refund policy for courses purchased through flight school partnerships is the same as above, unless a separate written agreement says otherwise.

We may decline a refund, in whole or in part, where we reasonably believe there has been account sharing, unauthorized use, intellectual property misuse, fraud, chargeback abuse, violation of these Terms, excessive use inconsistent with a refund request, copying or downloading of protected materials, or other improper activity.

Nothing in this refund policy limits any non-waivable rights you may have under applicable consumer protection law.

25. Returns

Returns can be made by mail.
To return a good by mail, follow this procedure:

• Pack your goods securely.
• Write the return address as:

Level Flight Returns
2349 Cassidy Way SW
Edmonton, AB
T6W3M5

• Go to your nearest post office and pay the necessary postage.

Unless otherwise required by law or agreed by Level Flight in writing, you are responsible for return shipping costs. Original shipping costs will NOT be refunded.

26. Consumer Protection Law

Where the Consumer Protection Act, the Internet Sales Contract Regulation, or any other consumer protection legislation in your jurisdiction applies and cannot be excluded, these Terms will not limit your legal rights and remedies under that legislation.

These Terms will be read subject to the mandatory provisions of applicable consumer protection legislation. If there is a conflict between these Terms and mandatory consumer protection legislation, the mandatory provisions of that legislation will apply.

27. Accuracy of Information and No Guarantee of Results

We make reasonable efforts to provide accurate and useful educational materials, product descriptions, course information, pricing, and support. However, we do not guarantee that our Site, courses, materials, products, software, explanations, practice questions, exam prep tools, recommendations, goods, or other services will be complete, current, error-free, uninterrupted, secure, or suitable for your specific purpose.

We do not guarantee that use of our products or services will result in:

• Passing an examination;
• Obtaining a licence, permit, rating, endorsement, or recommendation;
• Meeting regulatory, flight school, or employer requirements;
• Achieving a specific grade or score;
• Completing training in a particular timeframe;
• Employment or career advancement; or
• Any specific aviation, educational, commercial, or operational outcome.

28. Availability, Changes, and Discontinuation

We may update, modify, suspend, discontinue, replace, or remove any part of our Site, products, services, courses, software features, content, goods, or materials at any time.

We may do this for reasons including:

• Content updates;
• Regulatory changes;
• Platform changes;
• Security;
• Business changes;
• Third-party service changes;
• Product improvements;
• Technical issues;
• Supplier changes;
• Shipping or fulfillment issues; or
• Discontinuation of a product or service.

Where reasonable, we will try to avoid materially reducing access to a paid digital product during the applicable access period, but we do not guarantee that any specific feature, lesson, format, layout, tool, or item of content will remain available indefinitely.

29. Suspension and Termination

We may limit, suspend, or terminate your account, access, licence, purchases, or use of our Site, products, services, software, community areas, or materials if we believe that:

• You have violated these Terms;
• You have shared account access;
• You have misused or copied Level Flight materials;
• You have engaged in fraud, abuse, harassment, or unlawful activity;
• Your payment is disputed, reversed, fraudulent, or unpaid;
• Your conduct creates legal, security, operational, reputational, or financial risk;
• We are required to do so by law, regulation, court order, payment processor, platform provider, or other authority; or
• Continuing to provide access would be harmful to Level Flight, our users, our partners, or any third party.

Suspension or termination does not limit any other rights or remedies available to us.

30. Chargebacks and Payment Disputes

If you believe there is an issue with a charge, product, refund, or purchase, you agree to contact us first so we can try to resolve the issue.
We may suspend or terminate access to products or services associated with a disputed, reversed, fraudulent, or unpaid transaction. We may also refuse future purchases where we reasonably believe there has been chargeback abuse, payment fraud, or misuse of our refund policy.

31. Links to Other Websites

Our Site may contain links to third-party websites or services that we do not own or control.

We are not responsible for the content, policies, practices, accuracy, security, or availability of any third-party website or service linked to on our Site. It is your responsibility to read the terms and privacy policies of third-party websites and services before using them.

32. Limitation of Liability

To the fullest extent permitted by applicable law, Level Flight Inc. and our directors, officers, employees, contractors, agents, affiliates, licensors, service providers, suppliers, shipping providers, and partners will not be liable for any indirect, incidental, consequential, special, aggravated, punitive, or exemplary damages, or for any loss of profits, revenue, business, opportunity, goodwill, data, use, training progress, examination results, or anticipated savings, arising out of or related to your use of, or inability to use, our Site, products, services, courses, software, materials, goods, or accounts.

To the fullest extent permitted by applicable law, our total liability for any claim arising out of or related to these Terms, the Site, or any product or service will be limited to the amount you paid to Level Flight for the specific product or service giving rise to the claim in the 12 months before the event giving rise to the claim.

Some jurisdictions do not allow certain limitations of liability. In those jurisdictions, our liability will be limited to the greatest extent permitted by law.

33. Indemnity

Except where prohibited by law, you agree to indemnify and hold harmless Level Flight Inc. and our directors, officers, employees, contractors, agents, affiliates, licensors, service providers, suppliers, shipping providers, and partners from and against any claims, demands, actions, losses, damages, liabilities, costs, and expenses, including reasonable legal fees, arising out of or related to:

• Your use of our Site, products, services, software, courses, accounts, materials, or goods;
• Your violation of these Terms;
• Your violation of applicable law;
• Your violation of any intellectual property, privacy, publicity, contractual, or other rights of another person;
• Your user content;
• Your account sharing, unauthorized access, misuse, copying, distribution, or resale of Level Flight materials; or
• Any activity occurring through your account.

34. Governing Law

These Terms are governed by the laws of the Province of Alberta and the federal laws of Canada applicable in Alberta, without regard to conflict of law principles.

Subject to any rights you may have under applicable consumer protection law, you agree that any dispute arising out of or related to these Terms, the Site, or any Level Flight product or service will be brought in the courts located in Alberta, Canada.

35. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable under applicable law, that provision will be modified or removed to the minimum extent necessary, and the remaining provisions will continue in full force and effect.

36. No Waiver

If we do not enforce a provision of these Terms, this does not mean that we waive our right to enforce that provision or any other provision in the future.

37. Assignment

You may not assign, transfer, or sublicense your rights or obligations under these Terms without our prior written consent.

We may assign or transfer these Terms, in whole or in part, as part of a merger, acquisition, reorganization, sale of assets, corporate transaction, change of control, or transfer of business operations.

38. Entire Agreement

These Terms, together with any policies, product terms, checkout terms, partner agreements, privacy policies, or other documents referenced in them, form the entire agreement between you and Level Flight regarding your use of our Site, products, services, accounts, software, courses, goods, and materials.

39. Changes to These Terms

We may amend these Terms from time to time to maintain compliance with the law, reflect changes to our products or services, improve clarity, address security or misuse concerns, or update the way we operate our Site and expect users to behave.

We will notify users of material changes by email, by posting a notice on our Site, through the account portal, or by other reasonable means. The updated Terms will be effective as of the date stated in the updated version.

Your continued use of our Site, products, services, accounts, software, courses, goods, or materials after updated Terms become effective means that you accept the updated Terms.

40. Contact Details

Please contact us if you have any questions or concerns.

Level Flight Inc.
Phone: (403) 525-5622
Email: info@levelflight.ca

For support or refund requests, please contact: support@levelflight.ca
You may also contact us through the contact form available on our Site.

Effective Date: July 6, 2026
Last Updated: July 6, 2026

This Privacy Policy explains how Level Flight Inc. collects, uses, discloses, stores, protects, and manages personal information when you access or use our websites, online courses, learning platforms, digital training resources, software-supported learning tools, community features, account portals, physical goods, support services, and related products or services.

This Privacy Policy applies to www.levelflight.ca, shop.levelflight.ca, Level Flight course platforms, partner portals, checkout pages, support channels, and any other website, platform, product, or service that links to this Privacy Policy.

This Privacy Policy should be read together with our Terms of Service. Capitalized terms not defined in this Privacy Policy have the meanings given to them in our Terms of Service.

In this Privacy Policy, “Level Flight,” “we,” “us,” and “our” refer to Level Flight Inc. “You” and “your” refer to any person who accesses or uses our Site, creates an account, purchases a product or service, participates in a course, contacts us, or otherwise interacts with Level Flight.

1. Contact Information

Level Flight Inc. may be contacted at:

Level Flight Inc.
Email: info@levelflight.ca
Phone: (403) 525-5622

For privacy-related questions, requests, concerns, or complaints, please contact our President::

Tyler Haughey
Email: tyler.haughey@levelflight.ca
Phone: (403) 525-5622

2. Purpose of This Privacy Policy

The purpose of this Privacy Policy is to explain:

What personal information we collect;

• How and why we collect personal information;
• How we use personal information;
• When we disclose personal information;
• How we protect personal information;
• How long we retain personal information;
• How we use cookies and similar technologies;
• How you can access, correct, delete, or challenge our handling of your personal information;
• How you can opt out of certain uses of your personal information; and
• How to contact us with privacy questions or complaints.

3. Applicable Privacy Laws

Level Flight is based in Alberta, Canada. Depending on the circumstances, our handling of personal information may be subject to applicable Canadian privacy laws, including Alberta’s Personal Information Protection Act, Canada’s Personal Information Protection and Electronic Documents Act, and other applicable privacy, consumer protection, anti-spam, and e-commerce laws.

Nothing in this Privacy Policy is intended to limit any privacy rights you may have under applicable law.

4. Consent

By accessing or using our Site, creating an account, purchasing a product or service, enrolling in a course, submitting information to us, contacting us, or otherwise interacting with Level Flight, you consent to the collection, use, disclosure, and retention of personal information as described in this Privacy Policy.

In some cases, your consent may be express, such as when you create an account, make a purchase, subscribe to marketing communications, submit a form, or agree to specific terms. In other cases, your consent may be implied by your actions, such as when you provide information necessary for us to deliver a product, provide a service, respond to a request, process a payment, or maintain your account.

You may withdraw consent to certain uses or disclosures of your personal information, subject to legal, contractual, technical, security, and operational limits. If you withdraw consent, we may no longer be able to provide certain products, services, account features, course access, support, recommendations, certificates, or communications.

5. Personal Information We Collect

We collect only the personal information that is reasonably necessary for the purposes described in this Privacy Policy or otherwise identified at or before the time of collection.

The types of personal information we may collect include the following.

Account and Identity Information

We may collect:

• First and last name;
• Email address;
• Phone number;
• Mailing address;
• Billing address;
• Username;
• Password or authentication information;
• Account preferences;
• User role, such as student, instructor, school administrator, partner, or customer;
• School, company, or organization affiliation, where applicable;
• Course enrolment information; and
• Account status, access history, and related account information.

Purchase and Transaction Information

We may collect:

• Products or services purchased;
• Order details;
• Subscription, access period, renewal, or extension details;
• Billing information;
• Shipping information;
• Payment status;
• Refund, return, chargeback, or dispute information;
• Coupon, discount, or partner code information;
• Tax information required to process the transaction; and
• Receipts and transaction records.

Payment information is generally processed by our payment processors, such as Stripe. We do not intend to store full credit card numbers on our own systems.

Learning, Course, and LMS Information

When you use our courses, exam preparation tools, adaptive learning tools, or learning platforms, we may collect:

• Course enrolments;
• Course progress;
• Lesson completion data;
• Quiz, test, and practice exam results;
• Confidence ratings or adaptive learning inputs;
• Question attempts;
• Study activity;
• Time spent in learning activities;
• Certificates, completion records, and recommendation-related information;
• Messages, discussion posts, assignments, comments, or support submissions;
• Learning preferences;
• Support history; and
• Other information generated through your use of our learning products.

Communications and Support Information

When you contact us, use a support form, email us, call us, participate in a discussion group, or communicate through a learning portal, we may collect:

• Your name and contact information;
• Photo ID
• Flight Training Records
• Aviation Medical Document
• Other aviation documents
• The content of your message;
• Support requests;
• Technical issues;
• Course or product questions;
• Feedback, testimonials, survey responses, or reviews;
• Attachments or files you choose to provide; and
• Records of our communications with you.

Shipping and Fulfillment Information

When you purchase physical goods, we may collect:

• Recipient name;
• Shipping address;
• Delivery instructions;
• Phone number or email address for delivery updates;
• Order contents;
• Return or refund information; and
• Carrier or delivery status information.

Technical, Security, and Usage Information

When you access our Site, course platforms, account systems, or digital services, we may automatically collect certain information, including:

• IP address;
• Device information;
• Browser type and version;
• Operating system;
• General location information inferred from IP address;
• Login dates and times;
• Session activity;
• Pages viewed;
• Course pages accessed;
• Links clicked;
• Referring website;
• Time spent on pages;
• Error logs;
• Platform usage data;
• Device identifiers;
• Cookie identifiers;
• Security logs;
• Access frequency;
• Concurrent sessions;
• Account behaviour;
• Course progress anomalies; and
• Other technical information needed to operate, secure, monitor, and improve our Site and services.

Account-Sharing and Misuse Detection Information

As described in our Terms of Service, individual accounts are intended for the registered user only. To protect our intellectual property, enforce our Terms, maintain academic integrity, and prevent account sharing or unauthorized access, we may collect and review certain usage and security information, including:

• Login patterns;
• IP addresses;
• Device information;
• Access frequency;
• Concurrent sessions;
• Course progress anomalies;
• Unusual account behaviour;
• Password reset activity;
• Location or network signals;
• Usage volume; and
• Other indicators of potential account sharing, misuse, scraping, copying, fraud, or unauthorized access.

We use this information for security, fraud prevention, account protection, enforcement of our Terms, and protection of our courses, users, partners, and business.

Marketing and Preference Information

We may collect:

• Email marketing preferences;
• Newsletter subscriptions;
• Product interests;
• Course interests;
• Survey responses;
• Campaign interactions;
• Advertisement or referral source information;
• Unsubscribe records; and
• Communication preferences.

6. How We Collect Personal Information

We may collect personal information when you:

Visit our Site;

• Create an account;
• Register for a course;
• Purchase a product or service;
• Use our course platform or learning tools;
• Complete quizzes, practice exams, or learning activities;
• Submit a contact form;
• Contact us by email, phone, chat, portal message, or other channel;
• Subscribe to marketing communications;
• Participate in discussion groups, community features, surveys, webinars, events, or promotions;
• Request support, refunds, returns, recommendations, certificates, or account assistance;
• Use coupons, partner links, school portals, or group access codes;
• Interact with our emails, advertisements, or online content; or
• Otherwise provide information to us.

We may also collect information from third parties where permitted by law, such as:

• Payment processors;
• Learning management systems;
• Partner flight schools;
• Partner organizations;
• Marketing and email platforms;
• Analytics providers;
• Shipping carriers;
• Fulfillment providers;
• Technical service providers;
• Fraud prevention tools; and
• Publicly available sources.

7. How We Use Personal Information

We use personal information for purposes that are reasonable and related to our business, including:

To Provide Products and Services

We may use personal information to:

• Create and manage accounts;
• Provide access to courses, exam prep, digital products, and software-supported learning tools;
• Deliver physical goods;
• Process purchases, refunds, returns, and payments;
• Provide receipts and order confirmations;
• Activate accounts or access codes;
• Track course progress;
• Provide certificates, completion records, recommendation support, or student support services;
• Respond to support requests;
• Provide customer service;
• Maintain user records; and
• Deliver products or services requested by you.

To Operate and Improve Our Business

We may use personal information to:

• Operate, maintain, test, and improve our Site, products, services, courses, and software features;
• Understand how users interact with our Site and learning tools;
• Improve course design, learning outcomes, user experience, and product functionality;
• Develop new products, services, content, or features;
• Conduct analytics, reporting, and internal business planning;
• Manage partner relationships;
• Train staff and improve support processes;
• Troubleshoot technical issues;
• Monitor system performance; and
• Maintain internal records.

To Protect Level Flight, Users, and Partners

We may use personal information to:

• Protect account security;
• Detect, prevent, and investigate account sharing;
• Detect, prevent, and investigate unauthorized copying, scraping, distribution, resale, or misuse of Level Flight materials;
• Detect, prevent, and investigate fraud, payment abuse, chargeback abuse, spam, harassment, or unlawful activity;
• Enforce our Terms of Service;
• Protect our intellectual property and confidential information;
• Maintain academic integrity;
• Maintain platform integrity and security;
• Protect users, partners, suppliers, and Level Flight from harm or misuse; and
• Take action where necessary to limit, suspend, or terminate access.

To Communicate With You

We may use personal information to:

• Send account notices;
• Send purchase confirmations;
• Send course access information;
• Send support replies;
• Send administrative messages;
• Send service updates;
• Send security alerts;
• Send policy updates;
• Send refund or return information;
• Send course-related messages;
• Send recommendation or certificate-related messages; and
• Respond to your questions, requests, or complaints.

For Marketing and Promotions

Where permitted by law, we may use personal information to:

• Send newsletters;
• Send promotional emails;
• Tell you about courses, products, events, webinars, updates, or offers;
• Personalize marketing communications;
• Measure marketing performance;
• Conduct surveys or request feedback; and
• Improve our advertising and communications.

You may unsubscribe from marketing communications at any time. Unsubscribing from marketing communications does not prevent us from sending transactional, administrative, security, account, purchase, or service-related messages.

For Legal and Compliance Purposes

We may use personal information to:

• Comply with applicable laws;
• Meet tax, accounting, recordkeeping, consumer protection, privacy, and anti-spam obligations;
• Respond to lawful requests, court orders, regulators, or legal processes;
• Establish, exercise, or defend legal claims;
• Investigate and resolve disputes;
• Enforce agreements;
• Protect our legal rights; and
• Complete corporate transactions, such as a merger, acquisition, financing, reorganization, or sale of assets.

8. Who Has Access to Personal Information

Within Level Flight, personal information may be accessed only by individuals who reasonably need it for the purposes described in this Privacy Policy.

This may include:

• Owners, directors, officers, employees, contractors, instructors, support personnel, administrators, and authorized representatives;
• Technical support personnel;
• Course administrators;
• Customer support staff;
• Marketing or communications staff;
• Finance or accounting personnel; and
• Other authorized personnel who require access to perform their work.

We limit access to personal information based on role, responsibility, and business need.

9. When We Disclose Personal Information

We do not sell personal information.

We may disclose personal information only as reasonably necessary for the purposes described in this Privacy Policy, as permitted or required by law, or with your consent.

Service Providers

We may disclose personal information to third-party service providers that help us operate our business, including:

• Payment processors, such as Stripe;
• Learning management systems;
• Website hosting providers;
• Course platform providers;
• Email and marketing platforms;
• Analytics providers;
• Cloud storage providers;
• Customer support tools;
• Software providers;
• Security and fraud prevention providers;
• Account authentication providers;
• Shipping carriers;
• Fulfillment providers;
• Suppliers;
• Accounting, tax, legal, or professional advisors; and
• Other providers that support our Site, products, services, operations, and communications.

Service providers are only permitted to access, use, or disclose personal information as reasonably necessary to provide services to us or as otherwise permitted by law.

Flight Schools, Partners, and Group Access Organizations

If you access Level Flight through a flight school, employer, partner organization, group licence, portal, access code, or other partnership arrangement, we may disclose limited information to that organization where reasonably necessary to administer the relationship.

This may include:

• Your name;
• Email address;
• Account status;
• Course enrolment;
• Course progress;
• Completion status;
• Certificate or recommendation-related information;
• Seat allocation or access information;
• Support or administrative information; and
• Information needed to confirm eligibility, billing, reporting, or compliance with the applicable partner arrangement.

We do not disclose more information than is reasonably necessary for the relevant purpose.

Legal, Safety, and Enforcement Disclosures

We may disclose personal information where we reasonably believe it is necessary to:

• Comply with applicable law;
• Respond to a court order, subpoena, regulator, law enforcement request, or lawful process;
• Enforce our Terms of Service or other agreements;
• Protect our legal rights;
• Prevent fraud, abuse, security incidents, account sharing, unauthorized copying, or misuse;
• Protect the safety, rights, or property of Level Flight, users, partners, service providers, or others;
• Investigate or respond to disputes, complaints, or claims; or
• Complete a business transaction, such as a merger, acquisition, financing, reorganization, sale of assets, or transfer of business operations.

10. Payment Information

Payments are processed through third-party payment processors, such as Stripe.

When you make a purchase, your payment information may be collected and processed directly by our payment processor. We may receive limited transaction information, such as your name, email address, billing details, payment status, transaction ID, last four digits of a payment card, card brand, refund status, and fraud or dispute information.

We do not intend to collect or store full credit card numbers on our own systems. Your use of a payment processor may be subject to that processor’s own terms and privacy policy.

11. Cookies and Similar Technologies

A cookie is a small file stored on your device by a website. Cookies and similar technologies help websites function, remember preferences, understand user behaviour, improve services, and support marketing or analytics.

We may use the following types of cookies and similar technologies.

Functional Cookies

• Functional cookies help our Site and platforms operate properly. They may be used to:
• Keep you logged in;
• Remember account or site preferences;
• Support shopping cart functionality;
• Maintain session security;
• Remember course or platform settings; and
• Provide core website functionality.

Analytical Cookies

Analytical cookies help us understand how users access and use our Site and services. They may be used to:

Measure traffic;

• Understand page views;
• Analyze user behaviour;
• Improve design and functionality;
• Identify technical issues;
• Measure course or site engagement; and
• Improve user experience.

Targeting and Marketing Cookies

Targeting or marketing cookies may help us understand your interests, personalize content, measure advertising performance, and deliver relevant marketing or advertising.

These cookies may collect information about how you use our Site, your preferences, and your interactions with marketing content.

Third-Party Cookies

Third-party cookies are created by websites or services other than Level Flight. We may use third-party cookies or similar technologies from service providers for purposes such as analytics, marketing, advertising, payment, security, video hosting, learning platform functionality, or user experience improvements.

You can choose to disable cookies through your browser settings. However, disabling cookies may affect the functionality of our Site, account portal, checkout process, course platform, or learning tools.

12. Analytics, Advertising, and Measurement

We may use analytics, advertising, and measurement tools to understand how users find and interact with our Site, products, services, and communications.

These tools may collect technical and usage information, such as:

• Pages viewed;
• Links clicked;
• Device and browser information;
• Referring pages;
• Approximate location;
• Time spent on pages;
• Campaign source;
• Email engagement; and
• Conversion or purchase activity.

We use this information to improve our Site, products, marketing, user experience, and business operations.

13. Marketing Communications and CASL Compliance

We may send commercial electronic messages where permitted by applicable law, including Canada’s anti-spam legislation.

Where required, we will obtain consent before sending marketing communications. Our marketing messages will identify Level Flight and provide an unsubscribe mechanism.

You can opt out of marketing emails by clicking the unsubscribe link in any marketing email or by contacting us.

You may also opt out of certain non-essential learning portal messages where the platform allows this, such as by selecting the appropriate email preference in your user account settings.

Even if you unsubscribe from marketing messages, we may continue to send transactional, administrative, service-related, legal, security, account, course, purchase, refund, or support communications where permitted by law.

14. International Data Transfers and Processing Outside Canada

Some of our service providers, platforms, systems, or business tools may store or process personal information outside Canada.

This may include processing in countries such as:

• The United States;
• Denmark;
• The United Kingdom;
• The European Union or European Economic Area; and
• Other countries where our service providers or their subprocessors operate.

When personal information is processed outside Canada, it may be subject to the laws of the country where it is stored or processed, including lawful access by courts, law enforcement, regulators, or national security authorities in that country.

We use reasonable contractual, technical, and organizational measures to protect personal information handled by service providers, regardless of where it is processed.

15. How Long We Retain Personal Information

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, maintain business records, provide products and services, enforce our agreements, protect our rights, and support legitimate business needs.

Retention periods may vary depending on the type of information and the reason it was collected.

For example:

• Account information may be retained while your account is active and for a reasonable period afterward;
• Course progress, completion, certificate, and recommendation-related records may be retained for training support, verification, regulatory, academic integrity, and recordkeeping purposes;
• Transaction, refund, tax, and accounting records may be retained as required for tax, accounting, audit, and legal purposes;
• Support communications may be retained to respond to inquiries, resolve disputes, improve service, and maintain records;
• Marketing records may be retained until you unsubscribe or request deletion, subject to legal and operational requirements;
• Security, fraud prevention, and account-sharing investigation records may be retained as reasonably necessary to protect Level Flight, users, partners, and our intellectual property; and
• Information related to disputes, complaints, chargebacks, misuse, account violations, or legal claims may be retained as long as reasonably necessary to address those matters.

When personal information is no longer reasonably required, we will delete, anonymize, or securely dispose of it, subject to legal, technical, backup, archival, and operational limitations.

16. How We Protect Personal Information

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, collection, use, disclosure, copying, modification, loss, theft, and destruction.

These safeguards may include:

• Password-protected systems;
• Access controls;
• Role-based access restrictions;
• Secure payment processing through third-party processors;
• Encryption or secure transmission where appropriate;
• Secure hosting and cloud services;
• Staff, contractor, and service provider access limits;
• Monitoring for suspicious or unauthorized activity;
• Account security controls;
• Backup and recovery practices;
• Internal privacy and security procedures; and
• Vendor selection and contractual safeguards.

However, no website, platform, payment system, email system, cloud service, or internet transmission is completely secure. We cannot guarantee absolute security.

You are responsible for keeping your account credentials confidential and for notifying us promptly if you believe your account has been accessed or used without authorization.

17. Privacy Breaches and Security Incidents

If we become aware of a privacy breach or security incident involving personal information, we will assess the incident and take steps we consider appropriate in the circumstances.

Depending on the nature of the incident and applicable law, this may include:

• Investigating the incident;
• Taking steps to contain and reduce harm;
• Notifying affected individuals;
• Notifying the Office of the Information and Privacy Commissioner of Alberta, the Office of the Privacy Commissioner of Canada, or another regulator where required;
• Notifying service providers, partners, or other relevant parties where appropriate; and
• Maintaining records of the incident as required by law or good business practice.

18. Accuracy of Personal Information

We rely on you to provide accurate, complete, and current personal information.

You are responsible for updating your account information if it changes. If you believe that personal information we hold about you is inaccurate or incomplete, you may contact us to request a correction.

19. Accessing, Correcting, Deleting, or Challenging Personal Information

You may contact our President to request access to the personal information we hold about you, to request correction of inaccurate information, to request deletion of certain information, or to ask questions about how we collect, use, disclose, or retain your personal information.

To make a request, contact:

Tyler Haughey
Email: tyler.haughey@levelflight.ca
Phone: (403) 525-5622

We may need to verify your identity before responding to a request.

In some circumstances, we may not be able to provide access, make corrections, or delete information. For example, we may need to retain certain information for legal, tax, accounting, security, dispute resolution, fraud prevention, academic integrity, course verification, contractual, or operational reasons.

If we cannot fulfill your request fully, we will explain why, where required or appropriate.

20. Opting Out

You may opt out of marketing emails by clicking the unsubscribe link at the bottom of any marketing email or by contacting us.

You may opt out of certain non-essential messages sent through the learning portal where the platform provides that option. This does not include essential system emails, account notices, course access messages, purchase confirmations, security notices, support replies, legal notices, or other transactional or service-related communications.

You may adjust cookie settings in your browser. Disabling cookies may reduce or prevent access to certain features, including account login, checkout, course access, and learning platform functionality.

You may withdraw consent to certain uses of your personal information by contacting us, subject to legal, contractual, technical, security, and operational limits.

21. Children and Minors

Our products and services are primarily intended for aviation students, pilots, flight schools, instructors, and aviation learners.

We do not knowingly collect personal information from children under 13 years of age without consent from a parent or guardian. If we learn that we have collected personal information from a child under 13 without appropriate consent, we will take reasonable steps to delete the information as soon as reasonably possible, unless we are legally required or permitted to retain it.

If a child under 13 has provided us with personal information, a parent or guardian may contact our President.

If a user is under the age of majority in their province or territory, they should use Level Flight products and services only with the consent and supervision of a parent, guardian, flight school, instructor, or other legally authorized person, as applicable.

22. User Contributions and Public or Shared Areas

Some Level Flight services may include public comments, discussion groups, internal messages, assignments, feedback, reviews, or other interactive features.

You should not post personal information, confidential information, sensitive information, or information about another person in any public or shared area unless you have the right to do so and are comfortable with that information being seen by others who have access to that area.

We may moderate, remove, restrict, or review user contributions in accordance with our Terms of Service.

23. Links to Other Websites

Our Site may contain links to third-party websites, platforms, or services that we do not own or control.

This Privacy Policy does not apply to third-party websites, platforms, or services. We are not responsible for the privacy policies, practices, content, security, or actions of third parties.

You should review the privacy policies and terms of any third-party websites, platforms, or services before using them.

24. Business Transactions

If Level Flight is involved in a merger, acquisition, financing, reorganization, sale of assets, transfer of business operations, or similar transaction, personal information may be disclosed to buyers, potential buyers, advisors, or other parties involved in the transaction, where permitted by law.

If a transaction is completed, personal information may be transferred as part of the business assets, subject to applicable law and appropriate safeguards.

25. Changes to This Privacy Policy

We may amend this Privacy Policy from time to time to maintain compliance with the law, reflect changes to our data practices, update our products or services, improve clarity, address new risks, or reflect changes to our business operations.

When we amend this Privacy Policy, we will update the “Last Updated” date at the top of this Privacy Policy.

If changes are material, we may notify users by email, through the Site, through the account portal, or by other reasonable means.

We recommend that users periodically review this Privacy Policy to stay informed about how we handle personal information.

26. Contact Information

If you have any questions, concerns, requests, or complaints about this Privacy Policy or our handling of personal information, you may contact our President:

Tyler Haughey
Email: tyler.haughey@levelflight.ca
Phone: (403) 525-5622

You may also contact Level Flight Inc. at:

Email: info@levelflight.ca
Phone: (403) 525-5622